Third party products (non-Xpeed/ Xcore branded) will be covered by the specific company's warranty policy.
Warranty Claim Procedure:
Warranty claims are to be made at inquiries@fitnesswarehouse.com.au
Xpeed Warranty
All Xpeed products have a manufacturing warranty that covers the structural integrity of the product including each of its materials. All faulty products will be repaired, replaced or refunded unless,
- The claim is against normal wear and tear
- The product shows signs of negligent use
- Incorrect assembly
- The product is outside of warranty period
- The product has been exposed to elements
- No proof of purchase
- Failure to service and maintain
- The claim is made by anyone else but the original owner
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
|
Pulleys, Cables & Bearings |
1 Year |
|
Upholstery |
6 Months |
|
Frames, Welds & Weight Stacks |
3 Years |
|
Rubber, Latex & Fabric Products |
6 Months |
|
Astro Turf, Rubber Flooring & Platforms |
1 Year |
|
Olympic & Specialty Barbells |
2 Years |
|
Category 1 Products |
3 Months |
|
Category 2 Products |
6 Months |
|
Category 3 Products |
3 Frame, 6 Months Upholstery |
|
Category 4 Products |
1 Year |
|
Category 1 |
Category 2 |
Category 3 |
Category 4 |
|
Slam Balls |
Boxing Bags |
Benches |
Dumbbells |
|
Medicine Balls |
Exercise Mats |
Squat Racks |
Weight Plates |
|
Wall Balls |
Yoga Mats |
Power Cages |
Bumper Plates |
|
Power Bags |
Pump Sets |
Single Stations |
Barbells |
|
Battle Ropes |
Aerobic Steps |
Storage Racks |
Cable Attachments |
|
Climbing Ropes |
- |
- |
Kettlebells |
|
Plyo Boxes |
- |
- |
- |
|
Weight Belts |
- |
- |
- |
|
Straps & Support |
- |
- |
- |
|
Weight Gloves |
- |
- |
- |
|
Boxing Gloves |
- |
- |
- |
|
Resistance Bands |
- |
- |
- |
Ffittech Commercial Strength Warranty
|
Frame |
5 Years |
|
Weight Stack |
5 Years |
|
Pulleys, Cables, Upholstery & Bearings |
3 Months |
|
Springs & Hand Grips |
3 Months |
|
Other Parts Not Specified |
1 Year |
|
Labour (Within 100km of Purchase) |
1 Year |
Kaesun Commercial Cardio Warranty
|
Frame |
7 Years |
|
Motor / Generator |
3 Years |
|
All Parts |
1 Year |
|
Labour (Within 100km of Purchase) |
1 Year |
Concept2 Warranty
|
Frame |
5 Years |
|
Moving parts |
2 Years |
