Privacy Policy

Any personal information you provide to us is maintained on secure servers and our internal systems. We collect information when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, request a catalogue or participate in contests, promotions or surveys. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. If you create an online account, you also have the option of providing your product preferences. If you use our “email this to a friend” functionality found on all product pages, or if you choose to send an email from our site to a friend, we will also collect your friend’s name and email address. Your friend’s information is only used to send the forwarding email and is not saved in our customer or marketing databases. In addition to the information that you voluntarily provide when using our site, we may also record information that your web browser routinely shares with websites. This may include your browser type, browser language, Internet Protocol address, software and hardware attributes, the date and time of your visit, the geographical location of the Internet Protocol address, and the pages that you visit. This will generally be anonymous data that we collect on an aggregate basis. We will not try to associate anonymous data with your personally identifiable data.

When you place an order on the website, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address, you will also receive order confirmation and shipping status emails. We also maintain a record of your purchases made on our website in order to serve you better. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience. When we offer contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfil promotional obligations. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated. Fitness Warehouse uses third parties who perform tasks on our behalf, such as our web developers, and we require them to follow these same privacy practices. In the unlikely event of a sale of our business, Fitness Warehouse may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, to respond to subpoenas, court orders, administrative orders or other legal process or based on our good faith belief that it is necessary to conform or comply with such law, request or court order, to prevent fraud, to protect our rights or to protect the users of our websites or the public.

If you want to change your postal or email address, please send an email to inquiries@fitnesswarehouse.com.au with the following:

The phrase “address change” in the subject line

Your name, complete old postal or email address and the new address that you would like to change it to. You will receive an email confirmation that your request has been received and processed.

You can also contact us by mail at: Fitness Warehouse, 148 Port Road, Hindmarsh, SA 5007.

When setting up an online account on our website, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created. After providing your password, you can edit or delete your information at any time through the “my account” page. If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register. If you request to have your password emailed to you, your credit card information will be automatically deleted from your profile for your protection.

At various points on our website you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, request a catalogue or participate in a contest, promotion or survey, you may automatically be added to our email list and receive marketing or promotional information from us. If you do not wish to receive Fitness Warehouse marketing emails, you may opt out by clicking on the unsubscribe link found at the bottom of all our marketing emails.

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