Fitness Warehouse provides two shipping options: Express (1-3 days) and Standard National Delivery (5-10 days). More often than not your item will be delivered before the expected time frame. However, your shipping time frame will vary depending on the method chosen, your location and the product you have purchased. Some larger, heavier items will only be able to have the priority and standard shipping options due to their impractical nature.
The cost of shipping your order is calculated at checkout. You can discover freight costs for purchases of multiple items by simply adding all of the products to your cart, the shipping calculator at checkout will then determine the costs.
For regional deliveries our most often used courier is Startrack. Fitness Warehouse does not currently provide International Shipping.
From time to time we will run ‘Free Shipping’ promotions which will function via the use of coupon codes.
Delivery T&C’s
- All items will have a shipping cost unless otherwise stated or are part of a free shipping promotion. The cost of freight varies for each customer depending on their location.
- We do not deliver to PO boxes
- Deliveries will be made from Mon - Fri 9am to 5pm only.
- It is your responsibility to advise us;
- If someone will be available to sign for delivery
- If it can not be left in a safe location
- If the address is a business address, as we will need operating hours and the name of the building.
- From time to time you may not be home when delivery is attempted, you may be required to pick up your delivery from the freight company's closest depot. In some instances this may involve a redelivery fee depending on the size of your order.
- Upon confirmation of dispatch we will email you tracking details which will help give you a rough estimation of delivery time. Occasionally these emails are blocked by your SPAM filter or placed in your junk mail folder.
- If you wish to return an item please refer to our return policy. Freight and delivery costs for returns are passed onto the customer. In the instance of a returned item Fitness Warehouse will deduct the cost of the shipping from the approved reimbursement amount and arrange shipping on behalf of the customer. Fitness Warehouse customer service will discuss this process and costs with you prior to arranging and processing the return.