Frequently Asked Questions

Question:

What is a 'Special Order' item?

Answer:

Special order items are products that we order in for you. The product itself is warehoused with our supplier. This is generally a smooth process and is facilitated within 3 - 10 business days. In some instances a supplier may be out of stock and the wait period might be slightly longer. We work with you in this circumstance to either keep you constantly updated, issue a refund or find a suitable relacement item for the same price.