Frequently Asked Questions

Question:

What forms of payment do you accept?

Answer:

In-store we accept VISA, Master Card, AMEX and direct bank transfer. VISA, Master Card PayPal and AfterPay are available online only. Due to security reasons we no longer take credit card payments over the phone. For more information go to our Payment Options page: https://fitnesswarehouse.com.au/pages/payment-options

Question:

Is it possible for you to rush my order?

Answer:

Where possible we are able to meet customer needs for a priority order. Please be aware that extra charges may/will apply for express shipping.

To accommodate your expedited shipping needs, call us directly on (08) 8182 6800, Mon – Fri, 9am – 5pm, Central Australia Time.

Question:

How long does it take to receive my order?

Answer:

Orders are usually dispatched within 1-2 business days and take anywhere from 3 to 10 business days to be delivered. Delivery time also depends on your location and the level of service you select. Remote regions will often experience longer shipping times.

With the exception of a few special orders which are sent directly from our interstate suppliers, the majority of orders are sent from our Adelaide warehouses. See more details on our shipping information page.

Question:

I’m having trouble processing my online order.

Answer:

It’s rare, but occasionally we experience technical difficulties. In order to avoid frustration, simply pick up the phone and call us directly on (08) 8182 6800, Monday – Friday, 9:00 AM – 5:00 PM (Central Australia Time), we will assist you with your checkout. Alternatively, email us anytime at inquiries@fitnesswarehouse.com.au