Frequently Asked Questions

What is your satisfaction guarantee?

Question: What is your satisfaction guarantee? Answer: As one of Australia’s best fitness equipment specialists each customer can have the peace of mind that we sell the highest quality products....

Read more
Is this a secure site?

Question: Is this a secure site? Answer: Yes, the security of your information is very important to us. We use Secure Socket Layer (SSL) technology and Secure Payment Gateways to...

Read more
Do you ship to PO Boxes?

Question: Do you ship to PO Boxes? Answer: Only for small items. Bulky and heavier items will be delivered via courier and cannot be delivered to P.O. Boxes.

Read more
What forms of payment do you accept?

Question: What forms of payment do you accept? Answer: In-store we accept VISA, Master Card, AMEX and direct bank transfer. VISA, Master Card PayPal and AfterPay are available online only....

Read more
Am I entitled to a refund?

Question: Am I entitled to a refund? Answer: In all contracts for goods, consumers are protected by the inclusion of a number of statutory conditions and statutory warranties. See our...

Read more
Can I return or exchange an item I purchased online?

Question: Can I return or exchange an item I purchased online? Answer: Yes, simply contact us via the email inquiries@fitnesswarehouse.com.au describing the reason for your return and the action you would like...

Read more
Is it possible for you to rush my order?

Question: Is it possible for you to rush my order? Answer: Where possible we are able to meet customer needs for a priority order. Please be aware that extra charges...

Read more
How long does it take to receive my order?

Question: How long does it take to receive my order? Answer: Orders are usually dispatched within 1-2 business days and take anywhere from 3 to 10 business days to be...

Read more
Can you ship my purchase out of Australia?

Question: Can you ship my purchase out of Australia? Answer: No, unfortunately Fitness Warehouse does not currently provide International Shipping.

Read more