Frequently Asked Questions
What is your satisfaction guarantee?
Question: What is your satisfaction guarantee? Answer: As one of Australia’s best fitness equipment specialists each customer can have the peace of mind that we sell the highest quality products....
Is this a secure site?
Question: Is this a secure site? Answer: Yes, the security of your information is very important to us. We use Secure Socket Layer (SSL) technology and Secure Payment Gateways to...
Do you ship to PO Boxes?
Question: Do you ship to PO Boxes? Answer: Only for small items. Bulky and heavier items will be delivered via courier and cannot be delivered to P.O. Boxes.
What forms of payment do you accept?
Question: What forms of payment do you accept? Answer: In-store we accept VISA, Master Card, AMEX and direct bank transfer. VISA, Master Card PayPal and AfterPay are available online only....
Am I entitled to a refund?
Question: Am I entitled to a refund? Answer: In all contracts for goods, consumers are protected by the inclusion of a number of statutory conditions and statutory warranties. See our...
Can I return or exchange an item I purchased online?
Question: Can I return or exchange an item I purchased online? Answer: Yes, simply contact us via the email inquiries@fitnesswarehouse.com.au describing the reason for your return and the action you would like...
Is it possible for you to rush my order?
Question: Is it possible for you to rush my order? Answer: Where possible we are able to meet customer needs for a priority order. Please be aware that extra charges...
How long does it take to receive my order?
Question: How long does it take to receive my order? Answer: Orders are usually dispatched within 1-2 business days and take anywhere from 3 to 10 business days to be...
Can you ship my purchase out of Australia?
Question: Can you ship my purchase out of Australia? Answer: No, unfortunately Fitness Warehouse does not currently provide International Shipping.